Customer Service Agent

We are looking for a motivated individual who is passionate about providing great customer service, to join our international Customer Service team. S/he will be tending to customer enquiries and requests through email whilst ensuring that the best possible customer experience is delivered.

We are a fast-growing B2C e-commerce company selling beauty and wellbeing products located in central Madrid. Our international team consists of IT, Marketing, HR, Customer Support and Finance. Due to consistent growth, we are seeking to employ a Spanish and English-speaking Customer Support Agent to assist clients on a daily basis.

• Greeting and communicating with customers in a warm and empathetic manner
• Deliver high quality customer service to customers via email
• Provide explanations to customers about products/sites/policies
• Keep up-to-date with new information/policies
• Build a trusting relationship with clients providing accurate information in a timely manner
• Understand, guide, and support clients
• Collaborate with other departments where necessary

• Candidates must be native/fluent in Spanish and English (understanding, reading and writing)
• S/he must enjoy learning and sharing their knowledge with others
• Candidates should be genuinely interested in the online sector and eager to learn more
• S/he should be take pride in giving support to customers with empathy and show engagement in delivering excellent service
• S/he must be an excellent listener
• Candidates must be team players who can also work independently

• Full-time (40 hours per week)
• Working hours are from 08:00 – 17:00, 5 days per week(Monday to Friday)
• Candidates must be be flexible to work a few hours on weekends during peak sale periods
• Office-based
• Starting date - 1st February 2024

If this role interests you and you feel that you are the right fit, send an updated CV and a short covering letter to [email protected]  to apply. We look forward to hearing from you.

*Due to the high volume of CVs received only successful candidates will be contacted