We are currently looking for a qualified person to join our team in the area of Quality Assurance - Complaints Management. As an employee in this position, you will be responsible for monitoring and processing complaints and actively contribute to ensuring our quality standards.

Duties and Responsibilities:

  1. Acceptance and processing of customer complaints
  2. Carrying out complaint analyses to determine the causes of quality problems
  3. Coordinating with other departments to find appropriate solutions to customer complaints
  4. Developing and implementing measures to avoid recurring complaints
  5. Documentation and reporting of complaint cases
  6. Working closely with the quality management team to continuously improve quality processes


  1. Demonstrable professional experience in the field of quality assurance and complaints management
  2. Very good written and spoken German and English skills (other languages are an advantage)
  3. Sound knowledge in the application of quality tools and methods (e.g. 8D report, FMEA, root cause analysis)
  4. Strong analytical and problem solving skills
  5. Ability to work in a team and good communication skills
  6. Structured and organized way of working
  7. High customer orientation and quality awareness

We offer a challenging and diverse job in a dynamic environment. You will have the opportunity to positively impact the lives of our clients and help them achieve their health goals.

*Due to the high volume of applications we receive, only successful candidates will be contacted.

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